Job summary
We are looking to recruit a Band 3 Patient Pathway Administrator (Support Secretary) within the Renal Department at Kingsmill Hospital, on a fixed term basis.
We are looking for an enthusiastic and conscientious team player with excellent audio typing ability.
You will be able to work under pressure, have good written and verbal skills with excellent time-management and organisational skills. You will be able to prioritise your workload throughout the day.
You will be able to demonstrate a clear understanding of confidentiality issues and your behavior will be consistent with the Trust's Values and Behavioral standards.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
As part of a team you will be responsible for the audio typing and transcription of clinical correspondence and will need to be a fast and accurate typist with an understanding of medical terminology.You will work closely with the band 4 Specialty PA to ensure the timely review of results and any subsequent actions are undertaken. You must be able to prioritise your own workload according to the changing day to day demands and deadlines, and use your own initiative to respond to queries both within and outside of the Organisation with a professional manner to patients, relatives and staff.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Establish and maintain admin systems/databases.
Dealing with incoming mail, results/reports management.
Responsible for the production of discharge summaries, clinical papers and material for publication from either audio or copy typing.
Add patients to the Waiting list, using Careflow.
Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.
Answer telephone queries and escalate appropriately.
Undertake peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work.
Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner ensuring timely handover to relevant staff.
Book appointments using necessary important clinical information to ensure patients are seen on their pathway without delay.
Manage e-mail accounts to retrieve Inter Provider Transfers then record and take any necessary action as appropriate.
To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.
Ensure RTT (Referral To Treatment) patient data quality is accurate at all times.
Adapt a flexible attitude to meet the needs of the service, taking into consideration each departments unique specialty and the subsequent requirements of such specialist services.
Provide cover for PA colleague during times of sickness and annual leave.
Undertake any other duties which may be reasonably required.
Promote an open friendly working environment.
Adhere to Trust policies and procedures relevant to your position.
Participate in a Personal Development Plan.
Person Specification
Training & Qualifications
Essential
- 5 GCSE's or equivalent C or above - must include English
- Computer literate to ECDL standard or equivalent
Desirable
- NVQ level 3 or equivalent
- oOCR Text Processing Level 2 Award (RSA 2)
Experience
Essential
- Fast and accurate audio typing
- Proven typing and admin experience
Desirable
- Previous experience of working in the NHS and experience using MS Office, Medway PAS and Notis
- Medical Terminology
Communication
Essential
- Uses correct grammar and spelling
- Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
Analytical and Judgement
Essential
- Able to use judgement to make decisions in order to solve problems / enquiries
Planning and organisation
Essential
- Consistently works to high standards
Physical skills
Essential
- Frequent use of VDU equipment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
Renal, Kings Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL