Job summary
As a Patient Safety and Investigation Lead, you will be working both autonomously and in collaboration with the corporate and divisional teams to lead system level patient safety incident investigations.
Work with divisional and corporate teams to identify areas for improvement from patient safety events in line with relevant Trust learning response policies and procedures.
Be involved in continuously reviewing and improving various elements of the Trust's Patient Safety Incident Response Framework policies and plan.
Deliver and support the Trust to provide compassionate engagement and involvement of those impacted by patient safety incidents.
Lead on the systems and processes required to provide oversight of key patient safety compliance metrics, including Duty of candour.
Be jointly responsible for designing and delivering training for a wide range of staff on various learning response methods and patient safety science.
Main duties of the job
- Continue to develop own expertise of patient safety and support the Trust to evolve the capacity and capability of patient safety expertise within the Trust. This includes linking in with national patient safety expert networks.
- Lead and continually seek to improve the operational effectiveness of the corporate patient safety team and that resources are optimised to their greatest effect.
- Contribute to and participate in the design and delivery of the Trust response to the national patient safety strategy.
- Provide expertise in patient safety science including system analysis, just culture, human factors, and the national patient safety strategy, including the patient safety incident response framework (PSIRF).
- Provide expertise in patient incident investigation (including SEIPS), as well as other patient safety learning response methodologies. This includes direct observation of care as well as exploring with staff and patients on what occurred with aim of identifying any gaps and improvement areas in provision of care.
- Contribute to and participate in the design and delivery of training for a wide range of staff on various learning response methods
- Provide and receive highly complex, sensitive, and contentious information to and from staff, patients, families, carers, and members of the public, including where there may be significant barriers to understanding and acceptance.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
This vacancy will close at midnight on 11th July 2024
Interviews are due to be held on 5th August 2024
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to degree level
- Educate to Masters Level or, equivalent level of experience working at a senior level within patient safety.
- Systems based patient safety investigation training.
- Post graduate qualification in patient safety science subject.
- Evidence of continuous professional development.
Desirable
- Trained After Action Review facilitator and/or trainer
Experience
Essential
- Acute NHS Trust experience
- Experience in leading incident investigations and report writing.
- Excellent organisational, planning and time management skills with an ability to prioritise workload.
- Ability to adopt a systematic approach to problem solving.
- Experience of compassionately involving patients and families in investigations.
- Experience of applying a systems based approach to patient safety investigations (specifically application of the SEIPS framework)
- Experience and knowledge of applying human factors approach to investigations
- Ability to receive, analyse, interpret, and present complex information from multiple sources.
- Ability to present complex or contentious information to large groups.
- Ability to adapt delivery of information to enable understanding by a wide range of people, including healthcare professionals, executives, external agencies, patients, and families.
- Experience of formal and informal teaching.
Desirable
- Working knowledge of hospital IT systems i.e., Datix, Epic
- Knowledge and experience of quality improvement.
- Knowledge and experience of quality governance, ideally in a clinical setting.
Knowledge
Essential
- Working knowledge of Microsoft Office including Word, excel, Teams and ability to format and present documents in professional and consistent manner.
- Able to work independently as well as collaboratively within clinical areas, specialties, divisions and corporately across the Trust.
- Ability to be proactive, innovative and generate new ideas to help develop their role.
- Experience of engaging all stakeholders, including patients, families and staff involved in incidents, to produce quality, thorough investigations that lead to quality improvements within agreed deadlines.
- Ability to collect, compile, organise, interpret, and present complex data.
- Understanding of the NHS Patient Safety Strategy.
- Budgetary management and business planning; including workforce planning
- Understanding of key line management policies and procedures
Skills
Essential
- A high level of emotional resilience in relation to subject matter.
- Ability to analyse and review all aspects of a patient's care pathway and provide specialist advice regarding recommendations of modifications to practices where necessary.
- Ability to constructively challenge and question clinical practice of all members of the multi -disciplinary team.
- Excellent written and verbal communication skills and ability to communicate effectively with a wide range of stakeholders, both internally and external to the Trust.
- Ability to produce and deliver teaching sessions.
- Ability to be flexible, responsive, motivated, and supportive.
- Able to provide guidance, training and offer support to other staff members to develop their skills related to investigations and learning responses.
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
- To always act in a professional manner in accordance with relevant professional standards
- Capable of developing associations with other networks and communities relevant to national patient safety strategy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital
Hills Road
Cambridge
CB2 0QQ