Job summary
Salford Primary Care Together (SPCT)Community Interest Company(CIC) is looking for experienced Medical Administrators to join our dedicated practice team within Salford.Various positions available at our Eccles, Salford and Little Hulton sites
- Eccles Gateway - 1 x Full Time (37.5)
- Willow Tree Healthy Living Centre - 1 x 25 Hours (Maternity Cover 6-12m)
- Little Hulton Health Centre - 2 Full Time/1 Part Time (22.5)
Site and hours will be agreed at Interview however you could be required to work across our SPCT sites which are: Eccles, Little Hulton and Willow Tree, subject to organisational requirement.
JOB PURPOSE
As a Medical Administrator it will be your responsibility to aid in the seamless running of the practice by the completion of administrative tasks in an efficient and accurate manner. You will have strong and consistent communication skills which will be utilised in a friendly approach towards all patients, visitors and colleagues. You will be able to work well collaboratively as well as individually in a fast-paced, care centric environment to produce the highest quality of patient care, and organisational priority here at Salford Primary Care Together.
Main duties of the job
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members the primary healthcare team, secondary care and other associated healthcare agencies.
Scanning referral letters on to patients records if required.
Liaising with the hospitals and secondary care about patient appointment and test result queries.
Recording of incoming and outgoing insurance reports, allocating said reports to the Doctors and monitoring that payment is received.
Photocopying of medical records when requested by Insurance Companies, Solicitors or Doctors.
Managing the stock levels and ordering of all secretarial and practice stationery.
About us
Salford Primary Care Together is a Community Interest Company, which means we exist to improve the health and wellbeing of the people of Salford and all our resources are dedicated to doing just that. We are proud to serve 20,000 patients across Eccles, Little Hulton, Charlestown and Lower Kersal via our three practices, Eccles Gateway, Little Hulton and Willow Tree. As part of our services we also run an Inclusion service, Extended Primary Integrated Care 24 (EPIC 24), Covid-19 Vaccine service and Salford Primary Care Academy. The care of our local people is at the heart of everything we do, and we have committed to drive the collaboration of the citys GP practices to strengthen and improve care for the local communities.
Job description
Job responsibilities
As an Administrator it will be
your responsibility to work with the team to help with the seamless running
of the practice by the completion of administrative tasks in an efficient and
accurate manner. You will have strong and consistent communication skills
which will be utilised in a friendly approach towards all patients, visitors
and colleagues. You will be able to work well collaboratively as well as
individually in a fast-paced, care centric environment to produce high
quality patient care.
KEY
RESPONSIBILITIES AND DUTIES OF THE ROLE
To receive patients at the surgery in a friendly
manner, efficiently checking-in those with booked appointments.
To receive and make telephone calls, using a
helpful and problem-solving approach.
To maintain good housekeeping of the admin and
reception areas as well as maintain the security of the building by ensuring
visitors are signed in/out. Report any issues that will affect the smooth
running of the practice to your line manager.
To monitor flow of patients and inform patients
and staff of any delays or possible problems. To ensure that patients with an
urgent medical need are brought to the attention of the clinical staff and are
dealt with in a logical and non-disruptive manner.
To explain practice arrangements and formal
requirements to existing and new patients and those seeking temporary
registration and ensure that the necessary registration procedures are
completed in a timely manner.
Undertake a variety
of administrative duties to assist in the smooth running of the Practice
including the provision of administrative and clerical support to clinical
staff and other members of the Practice team.
To gain comperency,
as directed, in the use of IT applications in support of your role; including,
but restricted to: EMIS, DocMan, X-On (Surgery Connect), AccuRx and Bright HR.
To book appointments and recalls, ensuring
sufficient information is recorded to enable clinical staff to access the patients
record and to prioritise their workload.
To process
prescription requests as directed.
To gain compertency
in clinical coding.
Facilitate effective
communication between patients, members the primary healthcare team, secondary
care and other associated healthcare agencies.
Typing and/or
processing referral letters and general correspondence.
Processing
referrrals and dealing with queries on the NHS e-referral system.
Keeping referral
templates and forms within the clinical system up to date.
Scanning correspondence
on to patients records as required.
Liaising with the
hospitals and secondary care about patient appointments and test result
queries.
Dealing with queries
raised by Clinicians, The Management team and Patients.
Processing requests
from patients and others regarding medical records and medical information
including ensuring appropriate consent is in place and payment is received in
line with SPCT procedures.
Person Specification
Qualifications
Essential
- Good general education including GCSE English and Maths or equivalent
- Computer literate with experience of using the full Microsoft Suite
Desirable
- Evidence of Primary Care training courses
Other
Desirable
- Driving licence/use of a car
Experience
Desirable
- Previous clerical or secretarial experience (minimum 1 year)
- Prior experience of working in General Practice
- Experience of clinical systems eg EMIS, Docman, Footfall
Knowledge and Skills
Essential
- Excellent organisation of own workload
- Using your own initiative to solve problems and keep systems up to date
- Excellent interpersonal and communication skills both verbally and written
- Ability to cope in stressful or emergency situations
- Ability to multi-task with experience of working in a fast paced office environment
- Ability to work well collaboratively with colleagues as well as comfortably independently
Desirable
- Confidence in minute taking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Salford Primary Care Together (SPCT)
Address
28 Barton Lane
Eccles
Manchester
M30 0TU