Job summary
We have an exciting opportunity to join us as an Apprentice.
During this training period, salary will be paid in accordance with Annex 21 of the Terms and Conditions.
Months 1 - 6 of the training period will be paid at 70% of the top of Band 2 pay scale/Real Living Wage (whichever is the greater) and Months 7 - 18 will be paid at 75% of the top of Band 2 pay scale.
Upon successful attainment of the qualification, even if sooner than the 16 month allocated timeframe, the post holder will automatically move to the Band 2 as they will then meet the full KSF outline of this role, and be expected to undertake all duties within this Job Description as indicated.
The VBHC (Value Based Healthcare) team have established a programme of work to develop a range of patient and workforce reported measures for a variety of service user groups to support the evaluation of the implementation of national delivery plans.
Based within the Value Based Healthcare Team, the post holder will work with and provide effective data entry into the patient experience system and administrative support to the Senior Project Manager, Patient Experience Manager and clinical staff for multiple service user groups within Cwm Taf Morgannwg University Health Board (CTMUHB).
Main duties of the job
- Support the provision of healthcare to the population of Cwm Taf Morgannwg University Health Board (UHB), by participating in the Patient Reported Experience Measures (PREMs) and the implementation of the patient experience platform, which will assist in the improvement of the wider performance and information agenda.
- Work as dedicated support for the patient experience platform.
- They may be required to work across other sites in Cwm Taf Morgannwg University Health Board.
- Sit with and assist patients in the completion of patient experience questionnaire, inputting information and providing routine advice relating to the platform as necessary.
- Use own initiative to deal with patients' queries, providing information and assistance in regards to the patient experience digital platforms.
- To participate in roadshows and engagement events as and when required.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or knowledge
Essential
- Annex 21 Will be required to undertake up to a 16 month training programme upon commencement of this Apprenticeship, with an aim to attain an NVQ Level 2 qualification. During this training period, salary will be paid in accordance with Annex 21 of the Terms and Conditions. Ability to complete specific units of NVQ Level 2 Business Administration.
Desirable
- Knowledge/Experience of working within a Health Care environment.
Experience
Essential
- Previous office experience. Advanced keyboard skills and familiarity of IT systems. Ability to transfer IT skills to new applications.
Desirable
- Experience of using websites, database, spreadsheets.
Aptitude, Abilities & Skills
Essential
- Excellent organisational skills, with attention to detail. Ability to work in a challenging environment. Good communication and listening skills. Understand importance of confidentiality. Ability to prioritise own workload. Conversant with Microsoft Office e.g., Word, Outlook, Power Point, Excel.
Desirable
- The ability to speak or learn Welsh to a satisfactory level.
Personal Qualities
Essential
- Flexible in approach to work related tasks. Ability to work as part of a team or as an individual. Able to use personal initiative to resolve routine and non-routine problems. Ability to work to deadlines. Be proactive and have a positive approach. Demonstrate compassion and a caring nature to support the Health Board's philosophy of "we listen, learn and improve"
Desirable
- Pleasant disposition. Ability to exercise empathy and sympathy when appropriate.
Flexible & Adaptable
Essential
- Flexibility in working patterns. Able to travel between sites when necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
The Hub,
Unit 2, Gwaun Elai
Ynysmaerdy, Llantrisant, Rhondda Cynon Taf,
CF72 8XR