Job summary
An exciting opportunity has arisen for enthusiastic individuals to join the Paediatric & Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England.
We are looking to recruit to two full time substantive posts.
PaNDR delivers neonatal and Paediatric critical care transfers across the East of England. You will play an important role by supporting the management of a professional administration service to the PaNDR team and its users, as well as managing and supporting the Emergency Bed Service Team to ensure a high-quality service is delivered.
Main duties of the job
Work with the Business Support Manager and Deputy Operations Manager in the delivery of a 24/7 Emergency Bed Service and conference call service within the region.
Lead each day shift, whilst fulfilling the duties and responsibilities of the emergency bed service e.g, receiving regional referrals and coordinating beds/cots, working together with one or more coordinator(s).
Line manage a team of multi-skilled EBS coordinators who deliver a 24/7 Emergency regional service, to include management responsibilities such as annual appraisals, performance and staff sickness management.
Provide administration support to the Business Support Manger and Senior Management Team including audits, governance, data, minute taking and diary management.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 14th July 20204
Interviews are due to be held on 30th July 2024
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
- Educated to A level or NVQ level 3
- Customer Service/ Business Admin /ITQ or equivalent
- Typing qualification or equivalent experience
Desirable
- Secretary qualification or equivalent
- Team leader/management qualification
Experience
Essential
- Experience of working in a busy office environment or reception service
- Secretarial and /or administrative experience including minute taking
- Prioritising, planning and organising own tasks
- Recruitment and Selection of staff
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages - Microsoft office
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records
- Experience of supervising staff
Knowledge
Essential
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Awareness of NHS targets and Trust priorities
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to develop templates for letters
- Ability to organise and manage own time keeping to schedule and deadlines
- Ability to allocate and monitor work of others
- Ability to use own initiative and work autonomously
Desirable
- Ability to touch type
- Ability to work with budgets
- Ability to requisition general stock
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Cambridge University Hospital NHS Foundation Trust
Address
Addenbrookes Hospital-Division E
Robinson Way
Cambridge
CB2 0SW