Job summary
An excellent opportunity has arisen for a dynamic and motivated individual to join our team as a Divisional Secretariat Manager for Neurology at The Walton Centre.
At The Walton Centre we are committed to recruiting staff who demonstrate the core values and behaviours of the trust, and who are committed to the delivery of high quality services for our patients and their families.
This post is an ideal opportunity for someone who wishes to progress in their career as a Divisional secretariat manager and will enable you to develop strong managerial and leadership skills in a supportive environment.
Main duties of the job
The Division of Neurology is responsible for a wide range of clinical and non-clinical services, including a comprehensive Neurological outpatient service at The Walton Centre and a range of satellite services in district general hospitals (DGHs) across Merseyside, Cheshire and North Wales.
The post holder will be responsible for the day to day management of the Neurology Secretariat workforce and service function, including the delivery of all performance standards and Key Performance Indicators.
About us
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Job description
Job responsibilities
The successful candidate will have experience of working in a patient care environment at a supervisor or management level with a good knowledge of HR policies and procedures. Knowledge of Digital Dictation systems, appointment booking systems, data definitions and standards, experience of dealing with patient and carers concerns and complaints.
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent experience.
- ECDL certificate or equivalent
- Relevant management or leadership training / qualification
Desirable
- IHRIM qualification or relevant experience
Knowledge & Experience
Essential
- Experience of working in a patient care environment at a supervisor or management level
- Experienced iCS PAS user
- Experience of accurate and timely data entry and producing reports
- High level NHS target knowledge
- Knowledge of Patient Access targets
- Knowledge of appointment booking systems, process, data definitions and standards.
- Experience of dealing with patient or customer concerns and complaints
- Knowledge of waiting list management
- Good knowledge and understanding of the NHS Data quality agenda
- Knowledge of Digital Dictation systems
- Knowledge of HR policies and procedures
- Experience of change management
Desirable
- Experience of working in a medical secretariat environment
- Knowledge of SVL completion
- Extensive knowledge and experience of Digital Dictation systems
- Experience of managing Patient Tracking Lists
- Understanding of Medical Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
The Walton Centre NHS Foundation Trust
Address
The Walton Centre NHS FT
Lower Lane
Liverpool
L9 7LJ