Job summary
The role of the CAL is to support the Service Managers with performance management of waiting lists, demand and capacity, cancer targets and be responsible for data quality within the specialty areas. The CAL will manage the Clinical Administration Team for both Peri-operative medicine (POM) and the Pain Service. Day to day line management and professional supervision to defined booking and administrative teams will be required, ensuring best practice and adherence to Trust policies and procedures is maintained at all times
The main duties of this job description are explained, however, these will continue to evolve to meet corporate objectives and NHS targets.
Main duties of the job
Responsibility for quality and delivery targets paying particular attention to:
(i) Waiting list numbers and referrals
(ii) POA Promise and dashboard metrics
(iii) Short notice requests
(iv) Time of appointments prior to TCI's
(v) Demand and Capacity
(vi) RTT position
(vii) Long waiting patients
(viii) Follow up pending lists
Initiate remedial actions within your remit and escalating any significant issues to the Service Managers as necessary to ensure continued service and target delivery.
Quality Waiting list management:
Responsibility for ensuring information on hospital waiting lists is maintained in line with Trust Policy to include:
All Active Waiting Lists
Additions to waiting list
Planned/Suspended Lists
Pre-assessment clinics
Ensure that booking maintains compliance for clinical activity in line with NHS waiting times
i.e. RTT pathway and subsequent targets
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Job description
Job responsibilities
1. People Management
Provide day-to-day management of the booking and administration team ensuring that workflow and output is managed to meet Trust targets, escalating poor performance to the Lead Nurse or Service Manager.
Participate with HR and appropriate Manager in sickness absence management meetings with staff whose attendance give cause for concern
Participate in the recruitment, selection and induction process of new staff in line with Trust Policy, including local induction into the relevant department
Responsible for ensuring that all team members receive mandatory training
Devise and manage holiday rotas across the team ensuring acceptable levels of cover during planned periods of absence
2. Resource Management
Responsible for ensuring that the booking team is maintaining compliance for clinical activity in line with NHS waiting times i.e. RTT pathway and subsequent targets
Maintain appropriate records of patient outcomes
3. Communication
Be a role model demonstrating good communication and ensuring robust and open communication with the administrative teams
Provide up-to-date information to staff available from the Trust Board and Chief Executive Team Brief
Attend meetings with the Service Manager
4. System Utilisation
Develop robust knowledge and understanding of both Trust and National Access Targets in particular the RTT pathways for clinical services.
Develop and maintain expert knowledge and use of Trust IT Systems e.g. PAS, Nervecentre, RADAR and other specialist systems in use in clinical areas
Actively participate in the review of working practices to improve efficiency.
Person Specification
Experience
Essential
- Significant NHS experience in a booking/secretarial/waiting list/management role.
- Experience of Staff Supervision
- Knowledge of Medical Terminology
Desirable
- Experience of working in an Acute NHS Service Provider
Qualifications
Essential
- Educated to GCSE in English Language and Maths Grade A to C or equivalent
- NVQ4 or AMSPAR Medical Secretary Diploma or equivalent
- Good standard of general education.
Desirable
- Working towards management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Royal Cornwall Hospitals Trust
Address
Treliske Hospital
Truro
TR1 3LJ