Job summary
An exciting opportunity has arisen across the Emergency Floor for Administrators.
We are looking for enthusiastic ward clerk/receptionists to join the Emergency Floor.
This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit and Acute Medical Unit.
You will be joining a motivated, dynamic team that operates 365 days a year providing reception/ward clerk cover 24 hours a day.
This includes weekends, bank holidays and Christmas/New year cover. Shift patterns can be flexible but will include an element of night working.
This post involves patient contact with front-line Emergency reception and ward clerk duties.
The ideal candidate will demonstrate excellent communication skills and the ability to deliver a friendly, professional service to our patients.
Accuracy and attention to detail are vital in this role, together with the ability to multi-task in a busy environment. Within the department, full training will be provided as well as management support for career progression opportunities should they arise.
Main duties of the job
- To provide high quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.
- To support the Emergency Admin Team Leader to undertake change management.
- To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.
- To ensure that patients are treated with courtesy, dignity and respect.
- There are no responsibilities for line management of staff or budget control.
About us
We have a large admin team working across the Emergency Floor, which includes the Emergency Department, Acute Medical Unit, Emergency Assessment Unit and Hospital at Night, to maintain excellent patient care and customer service along with our clinical colleagues.
Job description
Job responsibilities
- To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality
- To use the relevant IT systems to register patients, record attendances, make appointments and transfer medical records as required
- Attend statutory, essential and mandatory training
- Use of Trust computer systems, ensuring patients are booked in accurately in a timely manner
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Knowledge and Experience
Essential
- Knowledge of Microsoft Office software
- Ability to work as part of a team
- Able to communicate effectively
- Proven experience of providing a customer focused service
Desirable
- Knowledge of Trust Patient Administrative and Information Systems
- Knowledge of a range of patient computer software packages e.g. Symphony, WinDip, IHCS, Infoflex
Qualifications
Essential
- Good standard of general education to include GCSE in Maths and English or equivalent
- Experience of working in a reception area
- Accurate typing to ensure a high level of data quality
Desirable
- NVQ 2 in Administration or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Torbay Hospital
Newton Road
Torquay
TQ2 7AA