Job summary
- To support the Paediatric SLT and OT Teams in the day to day running of the service and to work as part of a team to provide a high standard of service delivery.
- To provide high quality and comprehensive administrative support to the Therapy Team, ensuring the smooth running of the office systems that supports the clinical service.
Main duties of the job
Office Administration
- To maintain a centralised and specialised administration process to handle incoming team referrals.
- To operate and manage initial appointment procedures on RiO and departmental systems.
- Maintain and review filing systems--both paper and electronic--to facilitate easy storage and access by relevant staff.
- To carry out administrative and clerical duties for the team including filing, scanning, copying and distributing letters/reports to parents/carers and relevant professionals.
- To collect, open and distribute incoming and outgoing correspondence via post, fax and email.
- To manage room bookings as required.
- To receive and screen phone calls for the team and deal with appropriately, referring to therapists if necessary.
- To take phone calls from clients who may be self-referring or may be requesting other information about the service.
- To communicate with colleagues, patients and visitors in a polite and professional manner at all times
- To deal politely and effectively with others who may be under stress and/or have challenging communication difficulties
- To monitor stationery supplies and order as appropriate
About us
We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflect these.
St George's Healthcare NHS Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment. The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level to suit their role. The Trust has the additional expectation that all staff will be able to identify concerns and know what action to take.
Job description
Job responsibilities
The Community Therapies Team provides high quality responsive uni- and multi-disciplinary assessment, treatment, advice and information to children and their families in the Borough of Wandsworth, who require Occupational Therapy, Physiotherapy and Speech and Language Therapy. Services are provided at the place most appropriate for the client including hospital and clinic sites, special and mainstream schools, preschool assessment centres and clients homes.
See Job description for more details
Person Specification
Qualifications and Training
Essential
- Good standard of education - GCSE or equivalent in English Language and Maths
- RSA typing/WP Stage 2 or equivalent demonstrable level of skil
- Accurate typing of a reasonable speed (45wpm minimum)
Desirable
- Secretarial or administration qualification
- ECDL
Experience
Essential
- Working in an office/clinic environment in an administrative or secretarial role
- Data input, analysis and reporting
- Proven experience of providing excellent customer care
Desirable
- Diary management and organisation of events/meetings
- Working within the NHS
Skills
Essential
- Proficiency in Microsoft Word, PowerPoint, Outlook
- advanced knowledge of Microsoft Excel
- Excellent telephone manner, able to prioritise telephone calls
- effective verbal and written communication
- Fast, accurate typing and WP skills
- Able to work unsupervised and on own initiative and at times under pressure
- Proven organisational skills
- Problem solving skills
- Information processing
- Data collection, analysis and reporting
- Able to confidently deal with general public
Knowledge
Essential
- Understanding of issues faced by people with Speech, Language and Communication Needs and/or physical disabilities
Desirable
- Awareness of need for confidentiality and respecting dignity of clients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
St George's Healthcare NHS Foundation Trust
Address
St John's Therapy Centre and Queen Mary's Hospital
Wandsworth and Roehampton
London
SW15 5PN