Job summary
We are looking for a person that is enthusiastic and has a positive approach to challenges to join the team. As part of a team of Business Administrators the role involves providing administrative support for clinical processes, audits and recalls. As well as being the main support team for all IT related work, implementation of software upgrades and system changes. The role is varied and will involve working with all members of the wider practice team.
The role is a temporary fixed term contract for 12 months and will be for 25 hours per week.
Main duties of the job
This role is extremely varied and includes duties that support all teams in the Practice.
As part of a team of Business Administrators, you will support the processing of Lab results, be responsible for the day-to-day processing of medical reports and lead the operation of the Chronic Management Recall System.
The role will also involve the support of IT services within the practice along with helping to install new systems and processes. This includes configuring new starters and providing an IT induction to new team members. Due to this, the successful applicant will need to have experience and confidence in dealing with basic IT setup of software and be flexible to work across all 3 surgery sites.
The role involves providing support to all members of the practice and the successful applicant will also need to be confident in liaising with both team members and those working in other organisations. The role will also involve working with teams to review processes within the practice and contributing to the implementation of new processes.
About us
Darwin Medical Practice has a team of over 100 staff and provides
care to over 21,000 patients. The Business Administrator will report to the Business Support Manager and will work with all teams in the practice depending on the requirements of each task.
Whilst we are a large team we are a friendly team and everyone
works hard to care for the patients and support each other.
The wider practice ethos is to provide excellent care to our
patients, showing respect to both patients and our colleagues.
All teams meet regularly to discuss updates, share training and
changes to processes but we also have whole practice sessions to ensure that
everyone is informed about practice developments and has chance to meet others
that they would not usually see.
Job description
Job responsibilities
Principal
Accountabilities
Carry out daily processing of the lab results
received into the Practice Workflow, following a clinical protocol
As a team, process all medical reports
according to the policies and timescales for completion
To assist with the operation of the chronic disease
recall system
To assist with clinical audits and recall systems
Be responsible for system configuration for new starters and
leavers and complete IT inductions with new starters to
ensure they are set up and confident to use the practice systems
Ensure that IT upgrades are performed across the
practice, supporting other teams where required.
Provide support to all teams with IT related input,
including planning new services, improving existing processes and upgrading
software.
Maintain the practice asset register, including
accurate record keeping of decommissioned or quarantined equipment
Working with all team members in the collection of
information for performance reporting on relevant team projects
Working with the management team to support the
implementation of new procedures and review of existing procedures.
Carry out duties as per working policies,
procedures and protocols and to ensure these are kept up to date
General day to day administration tasks
Person Specification
Qualifications
Essential
- Level 3 education including maths and English grade C or above
- Competent user of IT systems
Experience
Essential
- Excellent communication skills
- Able to manage work load and manage own time
- Experience of dealing with the public and with sensitive and confidential information
- Competent user of IT systems and software programmes such as Outlook, Word, Excel and Powerpoint
- Confidence in installing software packages
Desirable
- Working within a health care setting
- Experience of using EMIS, Docman and iGPR
Motivation
Essential
- Ability to work unsupervised and as part of a team.
- Willingness to undertake appropriate training.
- Passion for excellent customer service
Personal Qualities
Essential
- Ability to relate well to others; patients and carers, staff, managers and other professionals
- Be flexible and able to adapt in allocation of work at short notice
- Able to work as part of a team
- Ability to work under pressure in a busy working environment and able to multi-task
- An interest in continuing professional development.
- Positive, friendly manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Darwin Medical Practice
Address
Greenwood Health Centre
Lichfield Road
Burntwood
Staffordshire
WS70AQ