Job summary
NHS North East North Cumbria ICB is a key part of the NHS in our region, working to improve the health of our local population, and ensure that all patients can easily access the care they need quickly and easily when they need it.
By joining our team you will be helping us to achieve our key priorities in relation to the Dynamic Support Register's within Tees Valley;
This includes providing support to the DSR Lead, and Designated Clinical Officer in relation to the administration and delivery of the Dynamic Support Resister. This role will play a key part in the day to day administration of the Dynamic Support Register, and will also support the development of the administrative processes. This role will involve significant amounts of contact with our multi-agency partners and will also with parents and children and young people.
Main duties of the job
This is an exciting opportunity to support the team in ensuring that the local areas are providing impact to children and young people who are at risk of requiring a hospital admission or a residential placement. This role will require the post holder to liaise with partners across the multiagency to support the clinical team in ensuring that we are able to support children and young people who may normally have been admitted to hospital remain at home.
About us
The Successful candidate will have experience of working across a range of health services, to support collaborative work of the clinicians in the team. This role also requires the candidate to have significant experience of business administration and customer service, as this role will involve significant amounts of contact with members of the public and our multiagency partners.
NENC ICB offers a competitive salary, access to the NHS pension scheme, annual leave of between 27 and 33 days annual leave plus bank holidays, access to a wide range of discounts as an NHS employee, flexible and agile working options.
Job description
Job responsibilities
To provide an effective and efficient business support service to the organisation.
The post holder will contribute to the smooth and efficient running of the service
working with colleagues across the NENC ICB, ensuring deadlines are achieved
within a constantly changing workload.
Business support key responsibilities will be determined by the service and will
include, but not be limited to standard office duties; for example: reception, greeting
visitors/service users, dealing with in/out postal or courier requests, maintaining
databases, diary management, typing correspondence, printing, note/minute taking,
records management, room booking, meeting/event arrangements including collating
and distribution of meeting papers.
North East and North Cumbria Integrated Care Board
Job Description and Person Specification
2
Job Evaluation Ref 202324-1450
Using current procurement system to order stationary, services, external venues or
provisions as required. Ensuring invoices are processed in a timely manner.
The post holder will use a range of communication skills, including written and oral
skills often requiring tact, persuasion and reassurance.
The post holder may receive sensitive information which must be always treated as
confidential.
The post holder may have to alter their communication style to ensure the
information is received and understood.
As a key support member of the team the post holder may be in contact with a range
of colleagues, healthcare provider organisations, key stakeholder staff and members
of the public including patients/clients and carers.
Please see the job description attached for a full overview of the role and responsibilities.
Person Specification
Qualifications
Essential
- A good standard of secondary education to GCSE level or equivalent incl. mathematics and English.
Desirable
- NVQ Level 2 Business Administration qualification/ equivalent qualification or equivalent business support experience.
- Working towards NVQ level 3 Business Administration qualification or equivalent qualification/experience.
Experience
Essential
- A working knowledge of MS Office suite (including Word, Excel, PowerPoint, Outlook).
- A good standard of data entry, keyboard skill/recording information with speed and accuracy.
- Good written and verbal communication skills.
- Good level listening, organisational and numeracy skills.
- Ability to work within a clear policy of confidentiality.
- Efficient and effective prioritisation of own work ensuring consistent service provision within a constantly changing workload.
- Minute/note taking experience.
Desirable
- Experience of working in an NHS or healthcare administrative environment.
- ECDL.
- Formal minute taking experience.
Communication and Relationship Skills
Essential
- A good level of interpersonal skills to handle first line enquiries and be able to communicate messages on across the organisation, sometimes dealing with challenging callers in a manner that does not offend or antagonise.
- Working effectively in a busy environment.
- Be adaptable, flexible and enthusiastic.
- Demonstrate confidence in dealing with staff, public and stakeholders either face to face or on the telephone.
Desirable
- Experience of working in a busy team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North East & North Cumbria ICB
Address
North Ormesby Health Village 11a
Trinity Mews
Middlesbrough
Cleveland
TS3 6AL