Job summary
To undertake various administrative/clerical duties associated with the reception function of the Physiotherapy & Occupational Therapy Services Department. This is to include all administrative procedures and documentation associated with the patient's attendance to the Physiotherapy & Occupational Therapy Services Department as outlined in the Patient Access Policy.
Main duties of the job
Please see main Job Description
To provide a patient focused reception service, ensuring that the service is efficient and welcoming. To overcome language barriers wherever possible using available resources as necessary e.g. interpreters, ensuring that all patients are dealt with in a courteous manner.
To accurately input, update and monitor patient related information onto the computerised electronic system.
To register referrals onto the electronic system making, changing and cancelling Patients' appointments.
To prepare Physiotherapy & Occupational Therapy Services' treatment notes for initialattendances.
To be responsible for the security of case notes in the department
To process telephone calls and enquiries and take appropriate action.
To arrange transport for patients if required.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organization and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
To provide a patient focused reception service, ensuring that the service is efficient and welcoming. To overcome language barriers wherever possible using available resources as necessary e.g. interpreters, ensuring that all patients are dealt with in a courteous manner.
To accurately input, update and monitor patient related information onto the computerised electronic system.
To register referrals onto the electronic system making, changing and cancelling Patients appointments.
To prepare Physiotherapy & Occupational Therapy Services treatment notes for initial attendances.
To be responsible for the security of case notes in the department.
To process telephone calls and enquiries and take appropriate action.
To arrange transport for patients if required.
To file patient treatment cards accurately and to retrieve as required.
To amalgamate Physiotherapy & Occupational Therapy Services treatment notes where more than one record exists and to ensure that all treatment notes are filed in the recognised format.
To respond in a professional and sensitive manner when dealing with confidential issues.
To send discharge summaries to referrers for patients who do not attend or following discharge from the Service if required.
To assist with the training of newly recruited A&C staff and work experience staff.
To be aware of the security arrangements in your own working area.
To work closely with Administrative & Clerical staff to ensure that essential work is completed during colleagues periods of absence.
To attend mandatory training sessions and undergo training as required and to keep a record of ongoing continued development.
To participate in the appraisal system as an appraisee and be responsible for complying with the agreed Personal Development Plan.
To maintain a record of learning with support as necessary.
Actively participate in own staff development and review in order to identify personal development plans and training needs.
To be familiar with and comply with all Departmental and Trust policies, procedures and practices.
At all times to behave in a professional and responsible manner.
To assist with audits in collecting and presenting data for reports.
To be responsible for the timely processing of all incoming and outgoing mail.
The post holder will have additional responsibilities allocated from the following list:
First Aider
Fire Warden
Compass
This Job Description is a guide to the tasks involved with the post and is not exhaustive. Subject to the needs of the service, the contents of the Job Description for this post may be amended in consultation with the post-holder.
Person Specification
Qualifications
Essential
- Min of 4 GCSE to include Maths and English
- Recent Office Experience within the last 2 years.
- MS Office Packages including Email and Excel
Desirable
- NHS Experience in an Office environment
- PAS Trained
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
The Royal Wolverhampton NHS Trust
Address
The Gem Centre
Neachells Lane
Wednesfield
WV11 3PG